Check the rules behind account access
Our Legal terms explain who may access the account area, what details we request, and how we check a phone number before account access. Eligibility depends on local law, and our service is available only where local law permits. We may pause an account review when
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submitted details do not match the account record or when a payment trace needs clarification. That process can involve a DANA, OVO, GoPay or QRIS reference, as well as a bank transfer or virtual account record. We use these records to connect a transaction with the
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correct account, not to change the terms after you have acted. The same policy applies when you request a correction, ask about retained records, or question an access decision. Please read the current Legal wording before opening an account and keep your payment receipt until the
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account or wallet status is settled.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.
